LEGAL
Returns Policy
INFORMATION
100% Satisfaction Guarantee
If you are not completely satisfied, you may return eligible products
within 30 days of delivery for a full refund, less a 25% restocking fee.
01.
Important Notes
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Promotional items (free samples, gifts with purchase) must be included with the return.
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Items must be securely packed—original packaging preferred—to prevent damage in transit.
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Certain product categories may be final sale for safety/compliance reasons (see product page).
02.
How to Return (Unopened/Eligible Items)
1. Download and complete the Return Form
2. Pack item(s) and the completed form in sturdy packaging (original packaging preferred).
3. Ship prepaid to:
OHRAJIN INC.
7755 Warden Ave, Unit 3, 2/F Markham, ON, L3R 0N3 Canada
*Please allow up to 14 business days from the date the return is delivered to our facility for inspection and refund processing.
*Refunds are issued to the original method of payment.
03.
Opened or Used Items
For opened or used products, email info@ohrajin.com within 30 days of delivery.
Our team will review eligibility and provide next steps or alternatives.
04.
Return Shipping Costs & Risks
For opened or used products, email info@ohrajin.com within 30 days of delivery.
Our team will review eligibility and provide next steps or alternatives.
05.
Damaged, Defective or Incorrect Items
Contact: info@ohrajin.com within 7 days of delivery with your Order Number and photographs of the items.
We’ll arrange a replacement or refund (including return shipping where applicable).